Intake
Support intake
Triage support issues before a ticket is filed.
Triage support issues before a ticket is filed. Capture severity, environment, and repro steps so your team spends less time clarifying.
When to use it
- Pre-ticket support forms
- IT and internal help requests
- Customer success escalation intake
Suggested fields
- Summary
- Severity
- Steps to reproduce
- Environment
- Screenshots (file upload)
Open this template in the Parrotform guest builder. Customize questions with slash commands, add logic if you need it, then publish on cloud or self-host.
Use this templateQuestions & answers
How is this different from a bug report?
Support intake is broader (how-to, access, billing). Bug report focuses on product defects with repro detail.
Can priority change the questions?
Use conditional logic to ask for logs or screenshots when severity is high.
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